Live Instructor-Led Client Account Management Practitioners
Aims
Client Account and Service Delivery Management are the processes by which the client’s requirements are delivered and aligned with the provider’s resources and capabilities, within the terms of a robust commercial agreement. This course is designed specifically enable Account Managers with the tools, models, methods and general understanding of commercial management. This will include an understanding of cost management, commercial relationships, project pricing, legal and contractual risks and obligations, liabilities, rights and remedies. Participants will gain the confidence that comes from the knowledge and understanding of the implications of their commercial decisions and to challenge, accept or compromise with customers and stakeholders as appropriate.
Target Audience
This “Live” instructor-led course is designed for all those who are client account management practitioners (or aspiring to be) These could include client contract administrators, contract managers, focal points, commercial officers, team leaders, commercial supervisors, end users, technical experts, proponents, project managers, finance, internal customers, customer success managers, client relationship managers, facilities managers, procurement, IT service delivery managers, escalation managers, commercial contract governance officers, team leaders and finance managers who have a responsibility for managing commercial contracts but may not be contract or commercial specialists.
Learning Outcomes
By the end of the programme, participants will be able to:
- These learning outcomes will be reviewed and may be amended following the results of the pre-course survey and follow-up Zoom meeting
- Understand the concept of account excellence and the associated best practices
- Understand how best practice organisations achieve superior commercial results.
- Appreciate the need for contractual controls and how they will improve their understanding of their relevance and how they can be applied
- Understand the basic commercial concepts of cost, price, markets and customer relationships and commercial pricing models
- Understand the process of managing service delivery of customer’s KPI and SLA in a commercially viable way
- Understand the legal aspects of account management contracts and contract drafting
- How to manage client claims and variations
- Understand the issues and risks of works being commenced and agreed by stakeholders ahead of agreement
- How to implement changes in the contracts and avoid inadvertently creating a binding contract through their behaviour and actions
- Have gained an understanding of the terminology and procedural issues in commercial contracting
- Commercially confident and aware and better equipped for their roles
Course Delivery Options
Classroom Delivery
Research shows that some professionals prefer physical classroom courses. These are held at our training centre in London (or at the client’s venue). Participants will enjoy the benefits of the physical classroom experience delivered by our Subject Matter Expert. They will be able to collaborate with fellow participants, ask questions, discuss case studies, current commercial challenges, and practical insights. They will also benefit from coaching, exploring solutions, and generally interacting in the classroom environment.
They will be able to collaborate with fellow attendees, discuss case studies, ask questions and generally interact in the live-streamed event.
Course duration: 2 days
Course dates: 7th to 8th October 2026
Course times: 09.30 to 16.00
Course fees: TBC
This course is also available as an in-house, tailored event for individual organisations. Learn more
Discounted rates available for self-funding participants (terms apply)
If you require more details or wish to register for this course, please contact admissions@dpss.co.uk
Virtual Delivery
Research also shows that other professionals prefer live-streamed tutor-led events via the Zoom/Teams platforms. This is sometimes due to the logistics of attending training room events. The number of participants will be limited to ensure an effective and enjoyable learning experience. Our Subject Matter Expert will deliver the course. Participants will be able to collaborate with fellow participants, ask questions, discuss case studies and current commercial challenges and gain practical insights. They will also benefit from coaching, exploring solutions and generally interacting in this virtual classroom event.
They will be able to collaborate with fellow attendees, discuss case studies, ask questions and generally interact in the classroom environment
Course duration: 2 days
Course dates: 7th & 8th October 2026
Course times: 09.30 to 16.00
Course fees: £790.00 plus VAT per participant
This course is also available as an in-house, tailored event for individual organisations. Learn more
Discounted rates available for self-funding participants (terms apply)
If you require more details or wish to register for this course, please contact admissions@dpss.co.uk
Course Delivery Options
Option 1
Live-streamed tutor-led event via the Zoom platform. The number of participants will be limited to ensure an effective and enjoyable learning experience. The participants will have full access to the trainer, who is a subject matter expert. LINK They will be able to collaborate with fellow attendees, discuss case studies, ask questions and generally interact in the live-streamed event.
Course duration: 2 days
Course dates: TBA
Course times: 09.30 to 16.00 daily
Course fees: £790.00 plus VAT
Discounted rates available for self-funding participants (terms apply)
This course is also available as an in-house tailored event for individual organisations.
If you require more details or wish to register for this course, please contact admissions@dpss.co.uk
Option 2
This course is available as a traditional classroom course held at our training centre in London. Participants will enjoy the benefits of the physical classroom experience delivered by our trainer, who is a subject matter expert. LINK They will be able to collaborate with fellow attendees, discuss case studies, ask questions and generally interact in the classroom environment
Course duration: 2 days
Course dates: schedule 2026 dates TBC
Course times: 09.30 to 16.00 daily
Course fees: £840 plus VAT
Discounted rates available for self-funding participants (terms apply)
This course is also available as an in-house tailored event for individual organisations at discounted rates.
If you require more details or wish to register for this course, please contact admissions@dpss.co.uk