Live Instructor-Led: Designing Contract Performance Management Regimes under the Requirements of the Procurement Act
Aims
The introduction of the Procurement Act 2023 and associated regulations has changed the framework within which public-sector organisations procure, award and manage contracts. For commercial practitioners, understanding the procurement process alone is insufficient. Contract performance requirements must be considered and designed from the outset so that the resulting contract provides clear, measurable and commercially effective mechanisms for managing supplier performance. The course will place particular emphasis on the practical skills required to design and draft Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). The course aims to enable contract and commercial practitioners to confidently design, document and operate proportionate and effective contract performance management regimes.
Target Audience
This “Live” instructor-led course is designed for contract managers, commercial leads, commercial managers, service delivery managers and those who have direct or indirect responsibility for the management of contractor performance and compliance with the terms and conditions of the contract.
Learning Outcomes
By the end of the programme, participants will be able to:
- Explain the key requirements of the Procurement Act 2023 and associated regulations relevant to their procurement and contract-management responsibilities.
- Apply appropriate public procurement principles when planning and undertaking procurement activity.
- Recognise procurement and contract-management decisions that can increase the risk of supplier challenge.
- Explain why contract performance management needs to be designed during the procurement process rather than after contract award.
- Translate business requirements into measurable supplier performance obligations.
- Design a proportionate Contract Performance Management Regime appropriate to the risk, value, complexity and criticality of a contract.
- Draft clear and measurable Service Level Agreements.
- Design and draft effective Key Performance Indicators.
- Establish appropriate performance targets, thresholds, tolerances, measurement methodologies and reporting frequencies.
- Determine suitable data and evidence requirements for measuring performance.
- Identify and correct poorly designed SLAs and KPIs.
- Establish appropriate contract governance and supplier-performance review arrangements.
- Apply escalation, remediation and contractual remedies appropriately when suppliers underperform.
- Understand how contract changes and performance-management decisions can interact with procurement compliance requirements.
- Maintain appropriate commercial records and decision trails to support accountability and defensibility
Course Delivery Options
Classroom Delivery
Research shows that some professionals prefer physical classroom courses. These are held at our training centre in London (or at the client’s venue). Participants will enjoy the benefits of the physical classroom experience delivered by our Subject Matter Expert. They will be able to collaborate with fellow participants, ask questions, and discuss case studies, current commercial challenges, and practical insights. They will also benefit from coaching, exploring solutions, and generally interacting in the classroom environment.
They will be able to collaborate with fellow attendees, discuss case studies, ask questions and generally interact in the live-streamed event.
Course duration: 2 days
Course dates: TBA
Course times: 09.30 to 16.00
Course fees: £790 plus VAT
This course is also available as an in-house, tailored event for individual organisations. Learn more
Discounted rates available for self-funding participants (terms apply)
If you require more details or wish to register for this course, please contact admissions@dpss.co.uk
Virtual Delivery
Research also shows that other professionals prefer live-streamed tutor-led events via the Zoom/Teams platforms. This is sometimes due to the logistics of attending training room events. The number of participants will be limited to ensure an effective and enjoyable learning experience. Our Subject Matter Expert will deliver the course. Participants will be able to collaborate with fellow participants, ask questions, discuss case studies and current commercial challenges and gain practical insights. They will also benefit from coaching, exploring solutions and generally interacting in this virtual classroom event.
They will be able to collaborate with fellow attendees, discuss case studies, ask questions and generally interact in the classroom environment
Course duration: 2 days
Course dates: TBC
Course times: 09.30 to 16.00
Course fees: £790.00 plus VAT per participant
This course is also available as an in-house, tailored event for individual organisations. Learn more
Discounted rates available for self-funding participants (terms apply)
If you require more details or wish to register for this course, please contact admissions@dpss.co.uk
Course Delivery Options
Option 1
Live-streamed tutor-led event via the Zoom platform. The number of participants will be limited to ensure an effective and enjoyable learning experience. The participants will have full access to the trainer, who is a subject matter expert. LINK They will be able to collaborate with fellow attendees, discuss case studies, ask questions and generally interact in the live-streamed event.
Course duration: 2 days
Course dates: TBA
Course times: 09.30 to 16.00 daily
Course fees: £790.00 plus VAT
Discounted rates available for self-funding participants (terms apply)
This course is also available as an in-house tailored event for individual organisations.
If you require more details or wish to register for this course, please contact admissions@dpss.co.uk
Option 2
This course is available as a traditional classroom course held at our training centre in London. Participants will enjoy the benefits of the physical classroom experience delivered by our trainer, who is a subject matter expert. LINK They will be able to collaborate with fellow attendees, discuss case studies, ask questions and generally interact in the classroom environment
Course duration: 2 days
Course dates: schedule 2026 dates TBC
Course times: 09.30 to 16.00 daily
Course fees: £840 plus VAT
Discounted rates available for self-funding participants (terms apply)
This course is also available as an in-house tailored event for individual organisations at discounted rates.
If you require more details or wish to register for this course, please contact admissions@dpss.co.uk