Managing Service Contracts
Aims
To enable participants to effectively and efficiently set up and manage a range of contracts for the provision of services. This will include drafting service specifications, provider selection and post-award management and drafting of service contracts.
Target Audience
This course is designed for all those who have direct or indirect responsibility for the management of service contracts, including the delivery of the service, ensuring providers meet their KPI’s, compliance with organisational standards and developing contingency plans.
Learning Outcomes
By the end of the course, the participants will be able to:
- Understand the fundamentals of service contracting
- Develop robust and complete service specifications and scopes of work
- Understand the importance of appropriate provider selection and onboarding
- Create a performance measurement system using KPI and SLAs to monitor and improve
develop disaster recovery and continuity plans - Manage the process of change control and variations
- Appreciate the terms and conditions related to service contracts, including due diligence, implementation, mobilisation and limitations of liability
- Manage the use of subcontractors by the principal provider
- Appreciate the legal aspects of service contracts
- Manage the process of changing service providers and the contractual obligations and risks
Course Delivery Options
Classroom Delivery
Research shows that some professionals prefer physical classroom courses. These are held at our training centre in London (or at the client’s venue). Participants will enjoy the benefits of the physical classroom experience delivered by our Subject Matter Expert. They will be able to collaborate with fellow participants, ask questions, discuss case studies, current commercial challenges, and practical insights. They will also benefit from coaching, exploring solutions, and generally interacting in the classroom environment.
They will be able to collaborate with fellow attendees, discuss case studies, ask questions and generally interact in the live-streamed event.
Course duration: 1 day
Course dates: 5th October 2026
Course times: 09.30 to 16.00
Course fees: TBC
Discounted rates available for self-funding participants (terms apply)
This course is also available as an in-house, tailored event for individual organisations.
If you require more details or wish to register for this course, please contact admissions@dpss.co.uk
Virtual Delivery
Research also shows that other professionals prefer live-streamed tutor-led events via the Zoom/Teams platforms. This is sometimes due to the logistics of attending training room events. The number of participants will be limited to ensure an effective and enjoyable learning experience. Our Subject Matter Expert will deliver the course. Participants will be able to collaborate with fellow participants, ask questions, discuss case studies and current commercial challenges and gain practical insights. They will also benefit from coaching, exploring solutions and generally interacting in this virtual classroom event.
They will be able to collaborate with fellow attendees, discuss case studies, ask questions and generally interact in the classroom environment/
Course duration: 1 day
Course dates: 5th October 2026
Course times: 09.30 to 16.00 daily
Course fees: £395.00 plus VAT per participant
Discounted rates available for self-funding participants (terms apply)
This course is also available as an in-house, tailored event for individual organisations.
If you require more details or wish to register for this course, please contact admissions@dpss.co.uk