The Team’s Publications
Practical Contact Management
ISBN: 9781903499955
Description
This book covers both the hard and soft issues regarding contract management. As well as looking at, for example, how to hold an inaugural meeting or deal with a contractual claim, we also discuss the nature of the relationship with the contractor, looking at both adversarial and collaborative models as well as measures you might take to motivate the contractor.
This second edition contains many examples of good and bad practices in the context of contract management, as well as additional chapters relating to Developing Scopes of Work, Leasing Contracts and International Contracting. The book is written from the standpoint of getting it right first time; we view good contract management as a positive value-adding process.
Nevertheless, the book does not shy away from the fact that things do and will go wrong, and therefore there are also chapters on dispute resolution and legal issues that might affect the individual managing the contract. It is clear from reports from IACCM, government bodies and private sector research that there is scope for substantial savings through good contract management. It is a professional discipline that should be carried out by professionals, which should lead to better contractor performance.
Practical Procurement
ISBN: 9781903499771
Description
This is a procurement textbook that does not attempt to compete with, or cover the same ground, to any extent, that existing procurement textbooks cover. Rather, we have taken the view that a text was needed to provide what might be termed a detailed overview of and introduction to, the fundamentals of procurement.
We have covered many of the basics of procurement such as tendering and supplier selection and general procurement methods such as the use of ‘call-off’ orders and negotiation – staple fare for any procurement text. Additionally, however, we have tried to introduce students to some of the newer aspects of procurement such as eProcurement.
Whilst focusing on the fundamentals of procurement we have, nevertheless, attempted to provide an introduction to some of the more strategic aspects of procurement, some of which are the topics of much discussion in general business circles and in particular, procurement circles, today. These are topics such as strategic partnerships, outsourcing and the purchasing of services and purchasing ethics.
There is much discussion today about the merits, or otherwise, of entering into strategic partnerships with suppliers, a discussion that we hope to have contributed to. Outsourcing is an aspect of procurement that is becoming more and more important as organisations seek to outsource more and more services and as organisations spend more and more on goods and services, in terms of percentage of turnover or budget, the focus on purchasing ethics becomes ever greater.
The main focus of this text is on procurement but we have also attempted to provide an introduction to some of the ancillary aspects of supply chain operations and management such as logistics, including international logistics – increasingly important in these times of globalisation. Lastly, we have provided an introduction to a concept that is becoming more recognised and well known, that of relationships. Here, we have looked at both internal relationships and external ones, the view being that buyers must be aware of these relationships, how maintaining sound relationships both internally and externally can be of benefit to the buying organisation.
Practical Contract and Commercial Negotiations
ISBN: 9781903499979
Description
This book was written to address the practical issues around the selection of fit for purpose suppliers and the subsequent management of the relationship with the supplier, from handover to contract close out. The nature of the selection process and the basis for the contract award can have a major impact upon the relationship.
This is particularly true if the selection is not robust, or the supplier feels that they are not gaining mutual commercial benefit due to a win/lose outcome. By the same token, a supplier who is robust and appropriate, but finds the relationship badly managed by the customer, will soon feel aggrieved and will become inflexible and unresponsive.
This book is designed to provide practical guidance on the selection and evaluation of suppliers, vendors and contractors of any resources brought into the organisation. This will be framed around the 10Cs Model and is written by the creator of the model, Dr Ray Carter.The second part of the book, written by IACCM SRM expert Sharon Croome, will cover the management and development of suppliers, vendors and contractors post award. It will be framed around the IACCM SRM process.
Practical Supplier Selection and Relationship Management
ISBN: 9781903499993
Description
This book was written to address the practical issues around the selection of fit for purpose suppliers and the subsequent management of the relationship with the supplier, from handover to contract close out. The nature of the selection process and the basis for the contract award can have a major impact upon the relationship.
This is particularly true if the selection is not robust, or the supplier feels that they are not gaining mutual commercial benefit due to a win/lose outcome. By the same token, a supplier who is robust and appropriate, but finds the relationship badly managed by the customer, will soon feel aggrieved and will become inflexible and unresponsive.
This book is designed to provide practical guidance on the selection and evaluation of suppliers, vendors and contractors of any resources brought into the organisation. This will be framed around the 10Cs Model and is written by the creator of the model, Dr Ray Carter. The second part of the book, written by IACCM SRM expert Sharon Croome, will cover the management and development of suppliers, vendors and contractors post award. It will be framed around the IACCM SRM process.
Practical Commercial and Service Delivery Management
ISBN: 9781903500590
Description
Commercial management is the process by which the requirements of the client are delivered and aligned with the resources and capabilities of the provider, within the terms of a commercial agreement.
Service delivery management is the process of ensuring the requirements of the client‘s commercial contract have been delivered, in terms of the fundamentals of meeting time, cost and quality expectations. This book explains these two key complementary roles within the organisation, and how both deliver value to the customer, consumer and the client.
This book offers a practical guide to both commercial and service delivery managers, from the need to understand client requirements, through the management of the relationship with the client and successful contract close out.
Whether operating in public or private sector, business teams must be commercially aware. They must understand and pay attention to this critical link between commercial management and service delivery is determinant of their success.