Public and private organisations continue to encounter problems with major digital transformation programmes. These problems include poorly defined requirements, uncontrolled change requests, blurred responsibilities and governance that lags delivery. This leads to project delays, contract disputes, cost overruns and supplier claims. These is lead to project delays, contract disputes, si...

Although operating in a regulated environment, the company continues to face scrutiny over supplier contracts, infrastructure investment and commercial governance.Poor contract management ultimately affects operational performance, customer confidence and financial resilience....