Commercial and Service Delivery Management are the processes by which the client’s requirements are delivered and aligned with the provider’s resources and capabilities, within the terms of a robust commercial agreement.
Many of the tasks performed by the sales and commercial teams are at the pre-award stage of the process, whereas the actual day-to-day delivery of the service to the client may rest with the service delivery manager and their teams. Our leading-edge courses, delivered by our expert team, are designed to equip you with the skills and knowledge necessary for effective Commercial and Service Delivery Management. This will enable you to transform data into intelligence and develop cultures that empower people to approach tasks in new ways. It will show how to implement a structure to enable the sharing of intelligence throughout the organisation and the value of actively “engaging” with clients, providers, and stakeholders.
Our courses are designed to overcome the problems of service delivery value leakage, which is often through cost overruns, scope creep, inefficient delivery, and unbilled effort. Commercial/Sales value leakage is caused by discounting, poor pricing, missed revenue opportunities, and weak contract management. The largest leakages occur where commercial commitments, contractual governance, and operational delivery intersect, particularly around handover, scope management, and change control.
All our courses are available as a live-streamed tutor-led event via the Zoom platform or face-to-face versions. Tailored in-house events are also available. For more details, please contact admissions@dpss.co.uk
Courses will be delivered by our expert team.
Introduction To Commercial Management
This course will enable commercial managers and technical people to understand the basics of effective commercial management.
Customer Relationship Management
This course will provide participants with the skills, knowledge and competencies required to effectively create, develop, and manage a variety of customer relationships
Intermediate Commercial Management
This course has been designed specifically to give all managers and technical staff a working knowledge of commercial management and its implications.
Advance Commercial Management
This course will broaden commercial managers knowledge and capabilities and will delve into specific topics where appropriate.
Introduction To Commercial Management For Sales & Marketing
To enable marketing and sales professionals to manage the process of commercial contracting and contract management with both clients and contractors, effectively and efficiently.
How To Sell To The Public Sector
This course is designed provide participants with the skills and knowledge required to be an effective member of the public sector sales and bidding teams.
Tender Writing Course - Bidding For Public Sector
To provide participants with an overview of writing and submitting a tender document for a public sector opportunity.
Client Account Management Practitioners
Client Account and Service Delivery Management are the processes by which the client’s requirements are delivered and aligned with the provider’s resources and capabilities.
Designing Contract Performance Management Regimes
The introduction of the Procurement Act 2023 and associated regulations has changed the framework within which public-sector organisations procure, award and manage contracts. For commercial practitioners, understanding the procurement process alone is insufficient.
Introduction to the Capabilities of AI in Contract & Commercial Management
The aim is to explain the importance of leveraging advanced AI technology in contract and commercial management.
Introduction to Client Account Management
This course is designed to enable those involved in client account management to understand the importance of effective commercial management and its impact upon the bottom line, risk and sustainable commercial contracts.
