Live Instructor-Led Introduction to Client Account Management

Aims

This course is designed to enable those involved in client account management to understand the importance of effective commercial management and its impact upon the bottom line, risk and sustainable commercial contracts. To appreciate the commercial impact of participants’ operational decisions and actions when dealing with clients. Explore opportunities to improve commercial performance and build margins.

Target Audience

This course is designed for all those who are account managers or supporting roles. These could include client relationship managers, customer account managers, contract administrators, customer success managers, escalation managers and commercial contract managers

Learning Outcomes

By the end of the programme, participants will be able to:

  • Be aware of the importance of profit to sustain the business 
  • Appreciate the importance of the relationship between the technical teams and the commercial managers 
  • Be aware of the legal aspects of commercial management. Understand the key elements of a legally enforceable agreement 
  • Appreciate the various types of commercial contracts and terms, and formation. 
  •  Understand the concepts of KPI/SLA’s and deliver them at viable costs. Manage relationships with customers and stakeholders

Course Delivery Options

Classroom Delivery

Research shows that some professionals prefer physical classroom courses. These are held at our training centre in London (or at the client’s venue). Participants will enjoy the benefits of the physical classroom experience delivered by our Subject Matter Expert. They will be able to collaborate with fellow participants, ask questions, discuss case studies, current commercial challenges, and practical insights. They will also benefit from coaching, exploring solutions, and generally interacting in the classroom environment.

Our Delivery Team

They will be able to collaborate with fellow attendees, discuss case studies, ask questions and generally interact in the live-streamed event.

Course duration:  1 day

Course dates:       TBC

Course times:       09.30 to 16.00

Course fees:         TBC

This course is also available as an in-house, tailored event for individual organisations. Learn more

Discounted rates available for self-funding participants (terms apply)

If you require more details or wish to register for this course, please contact admissions@dpss.co.uk

Virtual Delivery

Research also shows that other professionals prefer live-streamed tutor-led events via the Zoom/Teams platforms. This is sometimes due to the logistics of attending training room events. The number of participants will be limited to ensure an effective and enjoyable learning experience. Our Subject Matter Expert will deliver the course. Participants will be able to collaborate with fellow participants, ask questions, discuss case studies and current commercial challenges and gain practical insights. They will also benefit from coaching, exploring solutions and generally interacting in this virtual classroom event.

Our Delivery Team

They will be able to collaborate with fellow attendees, discuss case studies, ask questions and generally interact in the classroom environment

Course duration:  1 day

Course dates:       TBC

Course times:       09.30 to 16.00

Course fees:         TBC

This course is also available as an in-house, tailored event for individual organisations. Learn more

Discounted rates available for self-funding participants (terms apply)

If you require more details or wish to register for this course, please contact admissions@dpss.co.uk

Course Delivery Options

Option 1

Live-streamed tutor-led event via the Zoom platform.  The number of participants will be limited to ensure an effective and enjoyable learning experience.  The participants will have full access to the trainer, who is a subject matter expert. LINK They will be able to collaborate with fellow attendees, discuss case studies, ask questions and generally interact in the live-streamed event.

Course duration:  2 days

Course dates:       TBA

Course times:       09.30 to 16.00 daily

Course fees:          £790.00 plus VAT

Discounted rates available for self-funding participants (terms apply)

This course is also available as an in-house tailored event for individual organisations.

If you require more details or wish to register for this course, please contact admissions@dpss.co.uk

Option 2

This course is available as a traditional classroom course held at our training centre in London.  Participants will enjoy the benefits of the physical classroom experience delivered by our trainer, who is a subject matter expert. LINK They will be able to collaborate with fellow attendees, discuss case studies, ask questions and generally interact in the classroom environment

Course duration:  2 days

Course dates:       schedule 2026 dates TBC

Course times:       09.30 to 16.00 daily

Course fees:         £840 plus VAT

Discounted rates available for self-funding participants (terms apply)

This course is also available as an in-house tailored event for individual organisations at discounted rates.

If you require more details or wish to register for this course, please contact admissions@dpss.co.uk

DPSS Terms and Conditions apply
DPSS © 2026