Live Instructor-Led Contract Management – Intermediate level
Aims
To enable contract management practitioners to competently and compliantly manage a wide range of routine, leverage, bottleneck, and strategic contracts from the development of the business case to contract close-out. The course will enable them to take a proactive approach to managing contracts, working in collaboration with all key stakeholders to add value and improve service and to empower participants to be able to collaborate with all key stakeholders.
Target Audience
This course is designed for all those who are contract management practitioners (or aspiring to be) These could include contract administrators, contract managers, focal points, contract officers, team leaders, commercial managers, end users, technical experts, proponents, project managers, finance, internal customers, commercial managers, contract officers, customer success managers, supplier relationship managers, facilities managers, procurement, IT service delivery managers, category managers, vendor managers, escalation managers, contract governance officers, project managers, team leaders and finance managers who have a responsibility for managing contracts but may not be contract or commercial specialists.
Management Information is key to analysing performance, identifying trends and potential risks to delivery. SLA agreements, profit margins, bid preparation and contract award all need to be managed or escalated as appropriate. Participants who need to be able to collaborate with contractors and stakeholders to resolve business performance issues and agree on activities for improvement. Key stakeholders who need to collaborate with contract practitioners to manage contracts in an agile and collaborative manner. This could also include those seeking a refresher in this subject.
Learning Outcomes
By the end of the programme, participants will be able to:
Develop robust contract plans, including scope of work and award strategies
Conduct effective contracting activities, including ITT, RFP, and negotiated outcomes
Negotiate effectively with key stakeholders, making use of the key skills of persuading and influencing and work with stakeholders to improve outcomes, including the effective management of budgets
Appreciate the role and potential of GAI in the management of contracts
Manage and leverage the value of effective supplier and contractor relationships
Set up and maintain contract management systems
Take a proactive approach to managing contracts and stakeholders
Make effective use of lessons learned to promote improvements from less-than-optimal outcomes, using appropriate templates
Develop and monitor appropriate and robust Key Performance Indicators to manage the contractor and facilitate improved performance
Understand the approvals process and how to develop and present robust propositions
Make appropriate use of best practice contract management tools, techniques and templates
Effectively manage claims, variations and compensation events
