Managing Service Contracts
Aims
To enable participants to effectively and efficiently set up and manage a range of contracts for the provision of services. This will include drafting service specifications, provider selection and post-award management and drafting of service contracts.
Target Audience
This course is designed for all those who have direct or indirect responsibility for the management of service contracts, including the delivery of the service, ensuring providers meet their KPI’s, compliance with organisational standards and developing contingency plans.
Learning Outcomes
By the end of the course, the participants will be able to:
- Understand the fundamentals of service contracting
- Develop robust and complete service specifications and scopes of work
- Understand the importance of appropriate provider selection and onboarding
- Create a performance measurement system using KPI and SLAs to monitor and improve
develop disaster recovery and continuity plans - Manage the process of change control and variations
- Appreciate the terms and conditions related to service contracts, including due diligence, implementation, mobilisation and limitations of liability
- Manage the use of subcontractors by the principal provider
- Appreciate the legal aspects of service contracts
- Manage the process of changing service providers and the contractual obligations and risks
