Live Instructor-Led Supplier Relationship Management (SRM)
Aims
WorldCC states that Supplier Relationship Management (SRM) is a discipline that brings together three key parts: the management of supplier interactions, contract management, and operational management. Effective Supplier Relationship Management seeks to develop successful, collaborative relationships with key suppliers for the delivery of significant tangible business benefits for both parties. SRM is about maximising opportunities for value for the client and their key suppliers by means of highly effective relationships. According to research, better supplier relations translate into better bottom-line profitability. Therefore, there is a persuasive business case for investing in SRM.
Target Audience
This “Live” instructor-led course is ideal for those seeking to improve supplier relationships to maximise benefits and achieve more desirable outcomes.
Learning Outcomes
By the end of the programme, participants will be able to:
- Understand the different types of commercial relationships and audit and develop effective relationships with suppliers
- Develop effective Supplier Relationship Management systems and understand the motivation of suppliers to perform
- Appreciate the implications of national and organisational culture on contract and commercial management relationships
- Take a proactive, collaborative, and agile approach to managing contracts and commercial agreements relationships
- Develop and monitor appropriate and robust Key Performance Indicators and SLAs to manage the contract and commercial relationships
- Appreciate the cross-functional nature of SRM
- Collaborate with suppliers to deliver sustainable performance and to manage and exceed stakeholder expectations
- Make effective use of lessons learned to promote improvements from less-than-optimal outcomes, using appropriate templates
- Effectively manage the process of change, claims, variations, and disputes with suppliers
- Make appropriate use of best practice contract and commercial management SRM tools, techniques, and templates.
