Many organisations have learned the hard way that selecting the wrong supplier can lead to:

service disruption,

reputational damage,

compliance failures,

contractual disputes,

financial loss,

and customer dissatisfaction.

This is changing how organisations approach procurement and supplier management. More and more they are making use of Carter’s 10 c Model of Supplier Selection and Evaluation.

Tim Cummins, the President of the World Commerce and Contacting Association states that “The 10C model is a widely used, practical tool which supports more effective supplier evaluation and selection. It ensures risks have been identified and evaluated and causes the buyer to consider what really matters in terms of supplier performance”