World CC (formally IACCM) “Live” Commercial & Contract Management Practitioner Certification – CCMP
DPSS are specialist commercial practitioners and WorldCC (formerly IACCM) accredited providers to deliver “live” instructor – led delivery of CCMP Certification programs.
DPSS is WorldCC (formerly IACCM) accredited learning partner. We were carefully chosen to offer a wide range of “live” WCC certification capability development programmes that cater for commercial professionals and teams who want to improve their skills and knowledge in contract and commercial management.
Aims
This course is designed to empower the participant with the skills and knowledge to understand and apply contracting and commercial principles and techniques in an operational or managerial role.
Target Audience
Practitioner Level (CCMP) is ideal for experienced (and semi-experienced) contract or commercial managers from both the public and private sectors who would like to demonstrate significant achievements in the field, by gaining knowledge, methodologies and exposure to best practices. At the practitioner level, it is expected that candidates will have some varied experience.
The course is also suitable for technical people, focal points, commercial managers, contract officers, customer success managers, client services manager, supplier relationship managers, customer account managers, facilities managers, IT service delivery managers, escalation managers, sales managers, business development managers, contract governance, project managers, team leaders and finance managers who have a responsibility for managing contracts but may not be contract or commercial specialists.
CPD Points 60
Learning Outcomes
By the end of the course, the participants will be able to:
By the end of the course, the participants will be able to:
Develop robust and review contract and commercial plans, including scopes of work going out to the market and award strategies
Conduct effective contract and commercial management activities, including developing and responding to SOW, ITT, RFP, and RFQ
Understand the legalities of contracts and commercial management from both the buyer and seller perspectives
Negotiate effectively with key stakeholders, contractors, suppliers, vendors and clients, making use of the key skills of persuading and influencing to optimise outcomes for both sides
Undertake effective Supplier Relationship Management to improve performance
Appreciate the implications of national and organisational culture on contract and commercial management activities
Set up and maintain contract and commercial management governance frameworks
Take a proactive, collaborative, and agile approach to managing contract and commercial agreements with contractors and clients
Explore and overcome the challenges of customer and client retention
Develop and monitor appropriate and robust Key Performance Indicators and SLA’s to manage the contract and commercial activities, and facilitate improved performance
Appreciate the cross-functional nature of contract and commercial management
Collaborate with contractors, vendors, and clients to deliver sustainable performance and to manage and exceed expectations
Understand the roles and responsibilities of contract and commercial managers
Utilise effective selection and award methods and models (including Carter’s 10 c model) and use these models to prepare robust propositions to clients.
Make effective use of lessons learned to promote improvements from less-than-optimal outcomes, using appropriate templates
Effectively manage the process of change, escalations, claims, variations, dispute resolution and customer complaints
Make appropriate use of best practice contract and commercial management tools, techniques, and templates.
