Live Instructor-Led Contractors Guide: Contract Performance Management Regime Requirements of the Procurement Act
Aims
The introduction of the Procurement Act 2023 has changed the framework within which public-sector organisations manage contract performance. For contractors, understanding of the procurement process alone is no longer sufficient. Contract performance requirements, Notices, KPI and SLA’s must be considered from the outset. Contractors will find that the need for transparency will mean public sector contract managers could be less flexible and obliged to publish instances of non-performance, which could affect contractors’ ability to secure future contracts. The course will place particular emphasis on understanding the new requirements imposed by the Act and how to ensure that contractors are able to respond to these challenges.
Target Audience
Sales managers, commercial leads, service delivery managers, commercial managers, client relationship managers and all those who are directly or indirectly responsible and accountable for achieving the KPI and SLA’s stated in the contract
Learning Outcomes
By the end of the programme, participants will be able to:
- Explain the key requirements of the Procurement Act 2023 and associated regulations relevant to their procurement and contract-management responsibilities.
- Recognise post-award contract-management decisions that can increase the risk of client challenge.
- Explain why public sector contract performance management needs to be designed during the procurement process rather than after contract award.
- Understand how public sector contract managers translate business requirements into measurable supplier performance obligations.
- Understand how clear and measurable KPI and Service Level Agreements are created
- Understand how e performance targets, thresholds, tolerances, measurement methodologies and reporting frequencies are established
- Determine suitable data and evidence requirements for measuring performance.
- Identify and correct poorly designed SLAs and KPIs and suggest amendments
- Understand the process of escalation, remediation and contractual remedies
- Understand how contract changes and performance-management decisions can interact with procurement compliance requirements.
- Maintain appropriate commercial records and decision trails to support accountability and defensible decision-making.
